Consent collection
Heng Dynamics LLC is a customer-reactivation service. Messages are sent on behalf of client businesses to those businesses’ own existing customers. Heng Dynamics does not build, purchase or supply contact lists, and does not message anyone with whom the client has no prior relationship.
Every SMS recipient will be an existing customer of a client business who has given prior express written consent through one or more of the verified methods below.
1. Website opt-in forms
Client websites collect consent through contact and booking forms carrying an explicit, unchecked SMS opt-in checkbox, separate from any other consent, and never a condition of purchase.
☐ I agree to receive promotional text messages from [Business Name] at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Privacy Policy | Terms of Service
2. Paper and digital intake forms
Service-based client businesses collect signed consent on customer intake forms carrying SMS consent language, the required disclosures, and signature and date fields.
3. Client attestation
Before any SMS campaign is dispatched, the client business must execute the Heng Dynamics SMS Consent Attestation, confirming:
- Prior express written consent from every contact provided
- No purchased, rented or third-party lists — direct prior business relationship only
- All prior opt-out requests honored and those contacts excluded
- Revocations forwarded promptly so suppression applies across every channel
- Consent records maintained and available on request for verification
Required disclosures
Every consent collection point carries all of the following:
- Business identification — the brand sending the messages, named
- Message frequency — “Message frequency varies”
- Cost — “Message and data rates may apply”
- Opt-out instructions — “Reply STOP to unsubscribe”
- Help instructions — “Reply HELP for help”
- Privacy Policy linked at the point of collection
- Terms of Service linked at the point of collection
- Consent is not a condition of purchase, stated explicitly
Sample messages
Representative of the campaign flow sent through the platform. Bracketed values are populated per client and per recipient.
Initial outreach · Day 0
Hi [Name], this is [Business Name]. It’s been a while since your last visit! We’d love to welcome you back with a special offer. Reply YES for details or STOP to opt out.
Follow-up · Day 3
Hi [Name], just following up from [Business Name]. Your exclusive returning customer offer is still available. Interested? Reply YES or STOP to opt out.
Final reminder · Day 7
[Name], last chance! Your special offer from [Business Name] expires soon. Reply YES to claim or STOP to opt out.
Every message identifies the sending business, carries opt-out instructions, and goes only to contacts with verified prior consent.
Opt-out and help handling
- STOP triggers immediate opt-out processing — no further messages are sent
- Opted-out contacts are permanently suppressed and cannot be reinstated by a later list upload
- Suppression is global to the client, applying across every campaign and channel
- HELP returns support information identifying the business
- Standard keywords are honored — STOP, END, CANCEL, UNSUBSCRIBE, QUIT, and HELP, INFO
- Opt-outs received directly by the client are forwarded to Heng Dynamics and suppressed before the next send
STOP response
You have been unsubscribed from [Business Name] messages. You will not receive further texts. Reply HELP for help.
HELP response
[Business Name] SMS support. For assistance, contact [phone/email]. Reply STOP to unsubscribe. Msg&data rates may apply.
Message content standards
No campaign will carry content in a carrier-restricted category. Specifically excluded: cannabis, CBD, tobacco and vaping, firearms, prescription pharmaceuticals, gambling, high-risk financial services including short-term and payday lending, debt collection and credit repair, and any lead-generation traffic sold or transferred to a third party.
Messages contain no public URL shorteners. Links resolve to the client’s own domain or to a branded sending domain associated with the campaign.